Frequently Asked Questions
Everything you need to know about buying, selling, and trading luxury items.
How do you guarantee the authenticity of your items?
Every item on Rebag goes through a rigorous multi-step inspection process by our in-house team of luxury experts to ensure 100% authenticity before it is listed.
What is the Rebag 'Clarity Score'?
The Clarity Score is our proprietary grading system that evaluates the condition of each item, ranging from 'Giftable' to 'Fair', so you know exactly what to expect.
Can I trade in my designer bag for a new one?
Yes, our Rebag Trade-In program allows you to sell your luxury items and receive credit toward your next purchase, often with a higher valuation than a cash payout.
What is your return policy?
We offer a 7-day return window for items in their original condition with all security tags attached. Please note that some high-value or 'Final Sale' items may be excluded.
How long does shipping take?
Domestic orders typically ship via FedEx and arrive within 3-5 business days. Express shipping options are available at checkout for an additional fee.
Do you offer payment installments?
Yes, we partner with Affirm to offer flexible payment plans, allowing you to buy your luxury items now and pay over time with monthly installments.